Privacy Policy

Effective Date: April 27, 2026

Car Rental Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including through our website, software platform, voice communication systems, and SMS messaging services.

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Business information
• Reservation or demo request details

Communication Data

• Phone call recordings and transcripts
• SMS/text message content and logs
• Customer service interactions
• AI-generated summaries or notes

Technical Information

• IP address
• Browser type
• Device information
• Website usage data

2. How We Use Your Information

• Provide and operate our car rental software services
• Respond to inquiries and customer support requests
• Schedule and manage demos or bookings
• Send confirmations, reminders, and service-related notifications
• Improve our platform, AI systems, and customer experience
• Monitor and analyze usage trends
• Ensure security and prevent fraud

3. Voice AI & Communication Technologies

We use AI-powered voice technology to assist in handling inbound and outbound phone calls.

By contacting us, you acknowledge and agree that:

• You may interact with an AI-powered voice assistant
• Calls may be recorded and/or transcribed for quality assurance, training, and operational purposes
• Information you provide during calls (such as your name, phone number, or service needs) may be stored and used to assist you

We implement reasonable safeguards to protect this data.

4. SMS Communications & Text Messaging

We use SMS (text messaging) to communicate with users for transactional and service-related purposes only, including:

• Booking confirmations
• Demo reminders
• Follow-ups related to inquiries
• Customer support communications

Message frequency may vary.

We do not send unsolicited marketing text messages.

5. Consent to Receive Messages

By providing your phone number through our website, forms, booking process, or by contacting us directly, you consent to receive SMS messages related to your request or our services.

Consent to receive messages is not a condition of purchase.

6. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP.

After you opt out, you may receive a final confirmation message.

7. Help Instructions

For assistance, reply HELP or contact us directly using the information provided below.

8. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

9. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers solely for the purpose of operating our services, including communication providers such as Twilio (for voice and SMS delivery), hosting providers, and customer support tools.

These providers are contractually obligated to protect your information and use it only for authorized purposes.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including communication data such as calls and SMS messages.

However, no method of transmission over the internet or electronic storage is 100% secure.

11. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

12. Your Rights and Choices

You may:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of communications as described above

To make a request, contact us using the information below.

13. Compliance with Laws

We comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

15. Cookies, Tracking Technologies & Consent Choices

Our website uses cookies and similar technologies, grouped into the following categories:

• Strictly necessary – required for the website to function (for example, security, load balancing, and remembering your cookie choices). These are always active and do not require consent.
• Analytics – help us understand how visitors use the site so we can improve it (for example, Google Analytics).
• Marketing / Advertising – used to measure and improve advertising campaigns (for example, Google Ads).

No non-essential cookies or tags before consent

We do not load analytics or marketing cookies, tags, or scripts – including Google Analytics, Google Ads, and Google Tag Manager – until you give consent through our cookie banner. On your first visit, all non-essential technologies are blocked by default using Google Consent Mode, and no data is transmitted to these providers until you select “Accept all” or enable a specific category. This approach is designed to comply with the EU General Data Protection Regulation (GDPR) and ePrivacy Directive, as well as U.S. state laws including the California Invasion of Privacy Act (CIPA) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Changing or withdrawing your consent

You can change or withdraw your consent at any time by clicking Cookie settings (also available from the “Cookie settings” button shown on every page). Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew it. You may also block or delete cookies through your browser settings, although the site may not function properly without strictly necessary cookies.

Cookies that may be set after you consent

• _ga, _ga_<id> – Google Analytics; distinguishes users (analytics).
• _gid – Google Analytics; distinguishes users (analytics).
• _gat – Google Analytics; throttles the request rate (analytics).
• Google Ads cookies (for example, conversion measurement) – set only if you accept marketing cookies.

16. California Privacy Rights & CIPA Notice

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, and correct your personal information, and the right to opt out of the “sale” or “sharing” of personal information.

We do not sell your personal information, and we do not “share” it for cross-context behavioral advertising without your consent. Because non-essential tracking technologies are disabled until you opt in through our cookie banner, no tracking data is collected before you consent.

Consistent with the California Invasion of Privacy Act (CIPA), we do not deploy third-party analytics or advertising trackers that could record or intercept your interactions with our website prior to obtaining your consent. To exercise any of your rights, contact us using the details below.

17. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Car Rental Solutions
Website: https://www.carrentalsolutions.com
Email: info@carrentalsolutions.com
Phone: 1(888) 996-0554